What are the concepts of Service quality?

Category: General Posted:Oct 26, 2014 By: admin

bHow many of us have heard about Quality service? Many of us are familiar with the service industry. The progress of any organization is dependent on the cumulative growth and functioning of various sub-departments. An effectual tool to evaluate the progress of a task is by setting high standards and measuring the progress against these standards. The service quality management program works on this principle by measuring the progress of a task in a particular department against the specification limits that have been already set up.


The operational processes pertaining to any organization include the vision and the goals of the main business of the organization. These operational processes may be classified into marketing, purchasing and selling of a product or a service. The analysis based on the statistical data shows the importance of each operational process to the management. The SWOT analysis deals with the key identification of the strengths, weaknesses, opportunities and threats pertaining to an organization. Service Quality policies must be constantly reviewed by the management of the organization. Hence to meet the customer satisfaction the organization must focus on continuous evaluation and improvement process. This critical analysis of the data helped to identify the priority tasks or actions that required immediate attention and remedy. To implement the priority tasks control plans were prepared. The Service quality can contribute towards the core competency of the organization. Hence, one of the primary aims of the organization must focus on achieving high quality standards with proper cost allocation and improvement of the existing quality of the services provided.

There are many more concepts and developments related to service quality which can be learnt through training at ZaranTech. To understand these concepts we provide case studies, quizzes, assignments, study material. To know more about our QA Training offerings please visit our website http://www.zarantech.com/course-list/qa. Call 515-309-2128  or email lakshmi@zarantech.com

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