Essential Skills for an effective Quality analyst

In this article we shall discuss some essential skills of Quality Analyst. These skills are:

1. ACCESSIBILITY: It shows the level of comfort to reach the service of the individuals.
2. AESTHETICS: The nature of the services delivered to the customer is shown in this determinant. It includes the atmosphere, its ambiance and the availability of the facilities including to the customers.

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1. ATTENTIVE ATTITUDE: It shows the level of care and services provided by the staff to the customers.
2. AVAILABILITY OF RESOURCES: This includes the staff and goods availability to the customer.
3. CARING ATTITUDE: The empathetic nature, patient approach and concern towards the customer by the staff are shown in this determinant.
4. ENVIRONMENTAL FACTOR: The external quality is maintained in this level of determinant by the staff to please the customers.
5. COMFORT FACTOR: The comfort provided physically by the management.
6. COMMITMENT TOWARDS WORK: It shows the dedication level of the staff towards their job which comprises of satisfying their customers.
7. EFFECTIVE COMMUNICATION: It shows the accuracy in conveying the messages, information and news in written and verbal form by the staff.
8. COMPETENCY: This shows the use of professional skills to complete the task to achieve the competitive market value. It includes the implementation of strategic plans, procedures and operating protocols.
9. COURTESY: This determinant shows the humility and human approach while dealing with the customers. It shows respect, humbleness and a pleasing nature by the staff towards the customers.
10. FLEXIBILE ATTITUDE: It shows the nature of the staff with a willing attitude to serve their customers.
11. FRIENDLINESS: It shows the personal warmth provided by the staff towards customers to establish a level of faith and trust in the organization.
12. FUNCTIONAL APPROACH: The fulfilling of services functional areas and domains lead to the great level of service quality along with customer satisfaction.
13. INTEGRITY: The practice of being fair, just and honest towards the work and the organization is shown by this determinant.
14. DEPENDIBILITY AND RELIABILITY: The responsible, reliable and consistent approach of the organization towards their service is evaluated in this determinant.
15. RESPONDING ATTITUDE: With the fast growing world the customers require instant services with minimum amount of time for waiting.
16. SAFETY: Personal security, financial security is the top priority service required by the customers from the management to ensure a pleasurable and memorable experience .

Go through our ‘QA Important Interview Questions‘

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